i-link® Business Intelligence Tool

April 14, 2010

This course will take you through how to use the various modules for customer intelligence, event management, inventory management, and supply chain intelligence so you can start to make i-link an integral part of your decision support system to manage your entire unsaleables program. The following is a brief overview of the concepts and practical applications covered in the course.

• Review functional applications
• Analyze returns in an executive level dashboard or drill into the specific details
• Analyze inventory levels and manage secondary sales, return to stock or donation
• Analyze package condition for directional purposes and identify root causes.
• Monitor the event from return authorization to product return
• Learn how to respond to issues and questions on your returns
• Download the data to build other reports
• Analyze policy acceptance and compliance

Course Leaders

Account Analysts

Who Should Attend

Unsaleables Managers, Program Owners, Customer Financial Services Representatives, Trade Managers, Logistics Managers, Unsaleables Analysts, and anyone else responsible for managing the unsaleables program.

Click here to download the 2010 training schedule.