Protect Profits...Improve Reverse Logistics

Citing an Aberdeen Group report which estimates that reverse logistics costs in the U.S. have reached $100 billion annually, Gene Bodenheimer, vice president of Carolina Logistics Services, said product returns have a serious impact on trading partner bottom lines. In some industries, returns as a percentage of sales are significant – hitting up to 30% in books, 18% in footwear and 15% in sporting goods. Nevertheless, he added that effectively measuring returns for the purpose of optimizing reverse logistics processes can boost customer loyalty, boost revenue and improve product quality. He added that by using more sophisticated technology, trading partners have the ability to measure returns at a granular level which allows them to create effective scorecards for returns. Read More.

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