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Trade Support Supervisor (IPS)
July 23, 2010
POSITION SUMMARY
Under the general guidance of the Director Client Services, the incumbent manages the day-to-day activities of the retailer database operation. The incumbent maintains a client service orientation, ensures that the database is audit ready, works within the budget framework, and manages and develops associates. The incumbent also manages on-going projects and vendor relationships to ensure a quality database.
Major Job Responsibilities
May include one or more of the following, depending on assigned area:
- Manage the verification and maintenance of the CMS retailer database by:
- Overseeing the daily verification to ensure the correct and timely payment of retailers to meet payment turnaround deadlines
- Ensuring all functions are performed according to guidelines to maintain audit readiness of database
- Developing continuous improvement/efficiency process to reduce manual efforts to be replaced with more analytical and investigative functions
- Maintain questionnaire and audit entry turnaround and quality standards
- Makes decisions and modifies or adapts existing procedures to meet new conditions
- Manage major database ongoing projects/functions by:
- Meeting all Federal requirements for correct reporting of 1099 tax data to the IRS. Respond to all IRS inquiries in a complete and timely manner to avoid fines and penalties
- Overseeing the management of third-party verification resources (CSG/Business Credit Directory)
- Conducting or overseeing all existing or new client tours and annual client audits
- Overseeing the maintenance and scanning functions for all questionnaire and audit documents that are scanned into the system
- Provides input in the development of Trade Support budget, and accountable for meeting that budget
- Provides training/support for non-Trade Support associates on functionality of Trade Support.
- Lead and develop associates by:
- Assisting with analytic and operational issues
- Manage Client projects through account team in an accurate and timely manner
- Lead and manage cross-team Inmar and CMS projects
- Developing regular relevant management information and distributes/reports as appropriate
- Informing manager of issues and trends
- Developing/training associates and addressing performance issues on a timely basis
- Directly involved in interviewing/hiring process for new associates
QUALFICATIONS:
Ability To:
- plan, coordinate and supervise the work of subordinate staff to meet departmental objectives
- provide technical guidance and training to subordinates
- identify training needs and develop subordinates
- independently and objectively review subordinates
- develop short-range goals and departmental objectives
- assure responsiveness to subordinate employees' needs
- represent customers within the Company to assure responsiveness to their needs
- understand people, their problems, and demonstrate a sense of fairness and consistency
- compose complex correspondence and provide clear, explicit instructions
- represent ideas clearly and concisely
- facilitate communications and problem solve
- handle controversial matters in a diplomatic manner
- positively influence diverse personalities
- project a conservative, resourceful image
- prioritize and manage multiple tasks requiring extensive follow-up and timely completion of all projects
- plan own work after objective is set by manager
- maintain detailed, accurate files and records
- have flexibility in days and hours available for work, including weekends
- comfortable with confrontation and negotiation
- maintain confidentiality
- solve problems within the work structure
Knowledge Of:
- current trends and practices in field of expertise
- interpersonal communications techniques, organizational relationships and proper business protocol
- business English composition, spelling, punctuation
EDUCATION:
- Two to three years of work experience involving employee supervision, preferably in credit or customer service environment, AND a bachelor’s degree (B.A. or B.S.) from a four-year college or university
- OR two to three years of work experience in credit or customer service, including at least one year of CMS experience, AND a bachelor’s degree (B.A. or B.S.) from a four-year college or university
- OR an equivalent combination of training and experience.